FAQ
Did you receive my order?
After you place you order, you should be directed to an order confirmation message which will contain your order number. This information will also be emailed to you.
Can I make changes to my order?
If we have not shipped your order, you can catch us by calling our corporate office number: (323) 920-0364
The item I received was wrong/damaged?
We apologize that you received the incorrect/damaged item. Please send an e-mail to sales@euninajeans.com with your invoice #, company name, a photo of the item(s), and a brief descritption on why you are returning the items(s).
Can I exchange a style?
You sure can! Get in touch with sales@euninajeans.com to see how you can exchange your style for a different one.
Where is my order?
Once your order packed, charged, and ready to go, we send you a tracking number.
How long does it take for my order to ship?
Your order will ship out in 7-8 business days. If your order has pre-order styles, your order will be shipped once we receive the item in the warehouse.
What if my package doesn't arrive?
You can track the status of your order through the tracking number we sent you. If you are unable to still track your item, contact us.
When do you charge my credit card?
Before your card is charged, we preauthorize the amount on your card to be sure you have sufficient funds. We only charge your card once the order is packed, weighted, and ready to ship.
Will I be notified if a style on my order is sold out?
We indicate any sold out items on your invoice. You will not be charged for any styles you do not receive.
How come shipping cost is not shown during checkout?
Shipping cost is not determined until we've fully packed and weighed your package.
Do you attend tradeshows?
Yes! Check out our events page to see where we're going next.
Where can I find future styles?
Check out the pre-orders tab to see styles coming in within the next couple months.
What are your business hours?
We are open from Monday - Friday 9:00AM to 5:00PM PST.